To give you the best possible service, we offer the option to collect your order from a store in 2 hours.
*Due to restrictions in each Autonomous Community, our shop opening times may differ.

How does it work?

Once you have added items to the basket, select the "Click & Collect" delivery method and choose the store where you would like to collect your order from the drop-down list.
Once the purchase process is complete, you will receive an email with the information on your order.
A few minutes later, you will receive a second email with the order confirmation, after which you can collect it in two hours, during opening hours.
To collect your order, you will only need to show the order confirmation email and your national ID or the national ID of the person who will collect it.

When can I collect my order, and what happens if I place my order at the weekend or on the day before a public holiday?

Orders placed before 10am: collection from 12pm.
Orders placed between 10am and 6:30pm: collection within 2 hours from receipt of the order confirmation email.
Orders placed after 6:30pm or on the day before a public holiday can be collected from the selected store from 12pm on the next business day.

How long do I have to collect my order?

You have 15 calendar days to collect your order from the selected store. If you have not collected it after this period, our customer service department will contact you to arrange an alternative delivery or refund.

Can I modify or cancel my order?

Once the purchase has been completed, it will not be possible to make modifications. If you wish to cancel the order, please contact specifying your order number so that our customer service department can arrange the refund.

Why are there times when the Click & Collect delivery method is not available?

This option may not be available during periods of high demand, such as Black Friday or sales, or when the selected products have low stock.

What happens if my order is cancelled and the Customer Service department does not contact me?

We endeavour to keep to the indicated delivery times, but if for some reason your order is cancelled and the Customer Service department does not get in contact immediately, it may be because the error has occurred outside our opening hours. In this case, our team would contact you as soon as possible. Remember that our opening hours are Monday to Thursday, 10am to 6pm and Friday 10am to 3pm.