RETURNS AND EXCHANGES

GENERAL CONDITIONS

 

If you are not happy with your product you can return it to us within 30 days of placing your order for a full refund. You can request your return in-store or by post.

Exchanges are not available online. If you need a different size or colour, you will need to request a return and place a new order online. Size and colour exchanges are available in-store only.

Please note all returned items must be received in perfect condition, with original labels and the order receipt or a copy of the order confirmation email. On the contrary, Nícoli reserves the right to refuse the return.

Perfumes, jewellery, socks, and tights may not be returned if opened.

For higyene reasons, bathing suits have a clothing protector that prevents them from being used or tried on. If you wish to return products from this category, this protector may remain as originally received and it should keep all labels attached.

*Our Returns and exchanges policy will be extended until January 15th 2020 for all orders placed between November 28th and December 15th 2019.

RETURNS AND EXCHANGES AT NÍCOLI STORES

 

In store, you can make an exchange of your online order or request a return for a full refund.

Please follow the steps below if you wish to request a return in-store:

1. Click on the ‘My Account’ link you will find on your order confirmation email.
2. Once you have entered to your order, click on ‘Request return’.
3. Select the garments and the Nícoli Store where you want to return them.
4. You will have 7 days in order to bring your item(s) to the selected store along with a copy of your return confirmation email.
5. Once your returned items have been checked, we will process the return and a refund will be issued to the original form of payment.

RETURNS BY POST FROM HOME

 

1. Click on the ‘My Account’ link you will find on your order confirmation email.
2. Once you have entered to your order, click on ‘Request return’.
3. Select the garments and introduce the exact address where you need the parcel to be collected from.

Our Courier will get in touch with information about the pick-up date. Once the collection is scheduled, you can prepare your parcel along with the return confirmation email. Please make sure packaging is sufficient to prevent damage whilst in transit. Once your returned parcel arrives at our warehouse, we will process your refund.

The cost of this service equals the standard delivery charge applicable to the country.

 REFUND TERMS

 

Please allow up to 2-3 business days for your refund to be processed since we receive your return at our warehouse. During peak periods, like Black Friday or Sales, returns may take up to 10 business days to be processed. Please note, the refund of items purchased online will be issued to the payment method originally used.