RETURNS AND EXCHANGES

GENERAL CONDITIONS

We have extended our returns policy!

Our Returns and exchanges policy will be extended until January 15th 2021 for all orders placed between November 5th and December 15th 2020 .

If you are not happy with your product you can return it to us within 30 days of placing your order for a full refund. You can request your return in-store or by post.
Exchanges are not available online. If you need a different size or colour, you will need to request a return and place a new order online. Size and colour exchanges are available in-store only
Please note all returned items must be received in perfect condition, with original labels and the order receipt or a copy of the order confirmation email. On the contrary, Nícoli reserves the right to refuse the return.
We don't accept returns in jewellery purchases. Perfumes, socks, and tights may not be returned if opened.
For higyene reasons, bathing suits have a clothing protector that prevents them from being used or tried on. If you wish to return products from this category, this protector may remain as originally received and it should keep all labels attached.

RETURNS AND EXCHANGES AT NÍCOLI STORES

In store, you can make an exchange of your online order or request a return for a full refund.
Please follow the steps below if you wish to request a return in-store:

1. Access your account or click on the ‘My Account’ link you will find on your order confirmation email.
2. Once you have entered to your order, click on ‘Request return’.
3. Select the garments and the Nícoli Store where you want to return them.
4. You will have 7 days in order to bring your item(s) to the selected store along with a copy of your return confirmation email.
5. Once your returned items have been checked, we will process the return and a refund will be issued to the original form of payment.

RETURNS BY POST FROM HOME

1. Access your account or click on the ‘My Account’ link you will find on your order confirmation email.
2. Once you have entered to your order, click on ‘Request return’.
3. Select the garments and the return option 'Return from home'.
4. You will shortly receive an email with a link that will take you to our courier website in order to complete your pick-up information.
5. Once the pick-up request is confirmed, please print and stick the return label to the package and include inside the return confirmation email. Please make sure packaging is sufficient to prevent damage whilst in transit. Once your returned parcel arrives at our warehouse, we will process your refund.
The cost of this service equals the standard delivery charge applicable to the country: 3.95€ from Mainland Spain, Balearic Islands & Portugal; 13.95€ from rest of Europe. This service is not available in Canary Islands, Ceuta or Melilla.

REFUND TERMS

Please allow up to 10 business days for your refund to be processed since we receive your return at our warehouse. During peak periods, like Black Friday, Sales or promotion deals, returns may take up to 15 business days to be processed. Please note, the refund of items purchased online will be issued to the payment method originally used.