FAQS

BEFORE PLACING YOUR ORDER
How do I place my order?

All you have to do is click on the product and select your size and the number of units you need. If you are not sure of your size, our guide will help you decide. Then, click on “Finalise Purchase." You can also continue shopping by clicking on this option and then keep adding more items to your basket.
Once you have clicked on “Finalise Purchase,” we will ask you for your billing and shipping information. If these are the same, all you have to do is indicate this by checking the option “Use Billing Address” as your shipping address.
After this, all you have to do is select the shipping method and form of payment.
Once the system verifies the data and the payment has been correctly completed, you will receive an email confirming your purchase.

Can I make my purchase without having to register?

Of course! You can make your purchases at www.nicolishop.com as a guest user.
However, registering will give your numerous advantages, such as tracking your orders, reviewing previous orders, adding products to your favourites or saving your data automatically in order to purchase more easily and quickly.

How will I know I have registered correctly?

Once registered with your account, you will receive a confirmation email with all the information to correctly access your account. You will also receive a catalogue of our collection and will be able to select the newsletter option.

I don’t know what size I’m looking for

Below the product information you will find our sizing guide, so you can work out your size according to the dimensions of each item. Our customer services will also be happy to help you decide.

How do I know if you have what I want in stock? Can you get what I’m looking for?

Our physical stores and the online store do not have a common stock. When a clothing item is out of stock, we will inform you via an “Out of Stock” message. If it is in stock, but there is no specific size, it will be crossed out.
Some items, especially early on in a season, will appear out of stock, but with the message “Coming Soon.” In this case, you can select the option “Inform me when in stock” and we will send you an email when it is in stock.
If for any reason a product you have bought comes to not be in stock, we will inform you at the time. You can also get in touch with us at pedidos@nicoli.es so we can give you more information.
If you want to know if an item is in stock at our physical stores, you can find the telephone of our stores in the “Stores” section and our colleagues will let you know.

What payment methods do you accept? If it secure to pay by credit card?

You can choose from several forms of payment:

  • Credit or debit card: Visa, Visa Electron or MasterCard
  • Paypal

All transactions made from the store www.nicolishop.com will be carried out through secure payment systems and confidential data is transmitted directly and as encrypted data (SSL) to the bank.
We have online transaction security certificates: Verified by VISA, MasterCard SecureCode.

Marking merchandise as a “Gift”

You can ask for your order to be shipped as a “gift.” In this case, the shipment will include the purchase gift receipt and the order will be completely gift-wrapped. You can also ask us to send a card with a personal message.
In accordance with international law regulating the import and export trade of all orders, Nícoli Network ships its products from Madrid (Spain), with an official invoice declaring the exact value of the merchandise bought in the respective currency. It is illegal to declare values lower that those paid or clothing items as a gift, according to international import regulations.

Can I receive a package at an address other than my billing address?

Yes, you can! As long as the order is shipped to an address in the same country where you make the purchase.

Do you deliver to PO Boxes?

Unfortunately, we do not deliver to PO Boxes. Our shipments should be collected and signed for by a person at the time of delivery.

Order verification

Orders are subject to verification before shipping. You will receive an email when your order has been confirmed and is ready to prepare and ship.